STUDIO CONCEPT / Customer support interface

Relay

A support concept that demonstrates suggested answers, source context, and escalation to a person.

relaySUPPORT, WITH CONTEXT
How can we help?
I need to change my booking.
Let’s find the next step.
SCRIPTED SUPPORT CONCEPT

The design brief

Let a customer find a routine answer while making it obvious when a person needs to take over.

What we explored

Conversation design, scripted answer routing, source labels, and escalation states.

The decisions

Suggested questions explain what the assistant can answer. Responses identify the sample knowledge source, and an escalation action creates a visible local handoff state.

Scripted demo, not a live AI model. Uses a fictional knowledge base. No messages are sent or stored and no real support ticket is created.

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Interactive demo · fictional data

Scripted demo, not a live AI model. Uses a fictional knowledge base. No messages are sent or stored and no real support ticket is created.

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Relay support

Fictional knowledge base · scripted answers

Hello. Try a question about a booking, cancellation, or check-in. This is a scripted product concept.

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